Job Description

Want an opportunity to reach new heights while providing a unique service? Are you a hands-on worker who wants to step back at the end of the day and see a finished product that will not only last but provide value? Are you a leader with the ability to follow safety, construction, and budgetary, guidelines? Come join a fast-growing company and industry and take the first step towards a bright new future with us.

Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband’s rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

Position Summary: The Tower Services Team of Mercury Broadband builds and services all of Mercury’s tower sites. The team should be professional in attitude and appearance and engaged with our tower landlords and construction manager’s needs. Tower Services should be mindful and thorough in their work; following installation and safety guidelines, and instructions from the Tower Team Leader.


Location: Grand Rapids, MI
Position Type: Full-Time
Compensation: Competitive Pay
Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training,

Key responsibilities and accountabilities:

• Manage Tower Installation Teams installing broadband equipment on assigned tower sites
• Interact with landlord tower owners and landlord CMs, represent the company in a professional manner
• Properly configure and connect tower equipment to the Mercury Network
• Troubleshoot broadband tower equipment
• Troubleshoot and resolve network outages
• Assigned company fleet vehicle. Responsible for needed maintenance and completing vehicle inspection forms.
• Assigned company tools and tower rigging equipment
• Responsible for assigned Tower Team work orders ensuring completion and closeout
• Assist in training Tower Technician I, II and III
• Assist Sales with high value customers
• Communicate with Tower Landlords and Site Owners
• Assist sales team with localized marketing efforts
• Manage vital business relationships and troubleshoot complex issues
• Respond to and facilitate resolution of Network tickets
• Create tower Bill of Materials for broadband equipment installation
• Assist with new tower site construction, planning and ordering materials

Skills & Requirements:

• Follow cabling procedures for wiring towers
• Comfortable working towers (up to 300’) and elevated locations
• Basic mechanical skills
• Knowledge of and ability to operate basic hand and power tools
• Basic computer skills and proficiency with computers
• Basic computer networking skills and knowledge
• Use of PC based applications to program and diagnose various communications equipment
• Clean driving record and valid driver’s license
• Self-Motivated
• Customer service oriented and professional in appearance
• Ability to communicate effectively, both orally and in writing
• 5+ years as Tower Foreman or equivalent on job experience
• First Aid/CPR certified
• OSHA 30
• Tower Climbing Training/Rescue
• Rescue Certified
• Electrical Safety Training
• RF Safety Training

Physical Requirements:

• Ability to climb with up to a 30 lb. load and work at elevated heights up to 500', with most of the work performed at 300' or less; must be able to pull own body weight plus equipment weight up a vertical tower repeatedly
• Ability to stand continuously, reach frequently, & bend at waist and knees frequently
• Requires working outdoors in all types of weather
• Ability to stoop, crawl, squat and lift 50 lbs.; and be able to lift 50 lbs. overhead occasionally
• Requires good finger and hand dexterity to utilize various hand tools in a repetitive manner

Company Provided Training:

• Aerial and Safety Training
• OSHA Certifications
• Installation and Equipment Training
• Ethernet Wiring
• Networking Training and Concepts
• Eligible for $5/hour Hazard Pay while climbing tower

Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.

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