About the job
Minimum of 10+years of experience in Salesforce.com
Providing team leadership for a group of Salesforce administrators and developers
Acting as an escalation point for complex technical queries within the team.
Maintaining an overview of the entire solution as implemented by the team.
Developing and documenting customised solutions leveraging Omni Studio components such as Omni scripts, Data Raptors, and Integration Procedures to complement built-in Salesforce functionality.
Develop system integrations involving Salesforce.com web services (JSON, SOAP) and Omni Studio Data Raptors and Integration Procedures.
Managing daily support and maintenance of the Salesforce instance, and conduct long-term improvement operations to ensure function, health, and compliance. This can include user management, report and dashboard creation, issue investigation.
Analysing requirements to ensure information is complete and determine complexity. Ideally use out-of-the-box functionality - determine what different design options exist and highlight any compromises.
Collaborating with other technology teams to facilitate interfaces between Salesforce and other systems.
Communicating with business partners to set expectations and negotiate when needed, explain complex technical issues, and produce technical documentation.
Work with the Agile Team to ensure internal communication is maintained to ensure efficient operation.
Ensuring that solutions adhere to Salesforce best practices and leverage standard functionality where possible.
Ensuring any developed solutions are written to be maintainable, scalable, testable, and deployable.
Mentoring junior team members
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