Job Description

What does a day in the life as a Technical Customer Service Representative look like?

Provides basic technical support to customers who are experiencing technical issues with their products or services
Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
Communicates technical solutions to non-technical customers in a clear and concise manner
Escalates complex issues to higher-level team members as necessary
Documents customer interactions and technical issues in a customer relationship management (CRM) system
Provides excellent customer service to ensure customer satisfaction and loyalty
Adheres to company policies and procedures
Meets or exceeds performance targets for related KPI’s
Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborates with other departments as needed to resolve customer issues
Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of a Technical Customer Service Representative?

Technical Support / Help desk experience required
Previous customer service experience or equivalent, preferably in a call center environment
Strong communication skills, both verbal and written
Proficient in using computers and various software applications, CRM preferred
Must be able to meet the equipment requirements for work at home setup

Ninja Perks and Benefits

Competitive compensation
Medical, dental and vision insurance
Paid time off
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Jobicy job ID: 116393

Job Tags

Full time,

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