Job Description

Job Description

Job Description

Salary:

Company

Home Surplus is a retail warehouse superstore for kitchen cabinets, bathroom vanities, doors, and more, featuring in-stock products, expert design, and reliable service. Home Surplus aspires to be the first choice of contractors and consumers. After operating as a single location for over 40 years, Home Surplus has expanded to 5 stores in NJ and MD in recent years as it grows into a national footprint.

Position

The Kitchen Designer is a customer-facing team member who will deliver outstanding customer experiences while increasing sales. The position reports to the Showroom Manager.

Primary Responsibility

Manage the design process from first in-store interaction through ordering, while ensuring:

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  Accurate layouts, measurements, and quotes
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  Design options that meet customer requirements regarding budget, quality, and aesthetics
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  Proactive follow-up communication with the customer in order to close sales
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  Complete and accurate sales orders
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  Straightforward communication and realistic fulfillment timelines in order to manage customer expectations.

Additional Responsibilities

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  Meet or exceed customer expectations via an encouraging, well-informed, consultative approach in order to drive repeat and referral business.
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  Master the Home Surplus product screen, while also learning how our products and service capabilities compare to major competitors.
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  Use company systems to communicate with precision and drive process efficiency.
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  Gather competitive intelligence and customer feedback, and communicate that information to managers to foster a culture of continuous improvement.
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  Work collaboratively with team members across functions in order to deliver outstanding customer service and make Home Surplus a great place to work.

Requirements

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  Must have design experience with 2020 or similar space planning, design, and visualization software.
• Outstanding listening skills.
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  Warm. Enjoys interacting with people.
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  Willing to ask relevant questions in order to deliver designs that sell.
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  Detail-oriented, with outstanding follow-through.

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  Enthusiastic team player.
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  Consistent, reliable, punctual. Organized.
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  Professional presentation. Strong verbal communication and above average written communication skills.
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  Balance of courage and humility. Owns mistakes, asks for help, and addresses problems before they escalate.
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  Balance of moderate creativity and a willingness to follow basic sales funnel processes.
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  Brings familiarity with kitchen fixtures and the basics of residential construction.
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  High school diploma or equivalent (GED).
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  Ability to work a flexible schedule based on department and store needs.
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  Moderate flexibility, including the ability to work some Saturdays, in keeping with a traditional retail environment.
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  Speaks and understands English clearly. Fluency in other languages a plus.

Physical/Environmental Requirements

Work is performed in a showroom/warehouse retail environment during traditional retail business hours. Physical requirements include:

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  Extended periods of time working at a desktop computer.
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  Extended periods of time standing.
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  Speaking in person, on the phone, and by video.
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  Limited travel to properties to measure, etc.

Compensation

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  Competitive base wage based on experience and skill level.
• Monthly and annual bonus programs
  
• Benefits: Health, Vision, Dental, EAP, Disability, Life. PTO. 401k.
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  Advancement opportunities related to the continued rapid growth of the company.

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