Job Description

Job Description

Job Description

JOB SUMMARY:

The Executive Housekeeper is responsible for ensuring that guest rooms and public spaces are clean, comfortable, and in accordance with brand and company standards. This position supervises the daily operations of the housekeeping department, promoting a safe environment and quality service to achieve optimal guest satisfaction within budgeted payroll requirements. The Executive Housekeeper is also responsible for selecting, training, evaluating, developing, and motivating the housekeeping associates

SKILLS & KNOWLEDGE:

1. Must have the ability to provide professional and courteous guest service.
2. Must have good time management skills and the ability to work with minimal supervision.
3. Must have good organizational skills and strong attention to detail.
4. Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
5. Must have the ability to train and direct the work of others.
6. Must have the ability to maintain a positive and professional attitude when handling guest and associate situations and problem resolution.
7. High school diploma or equivalent required.
8. Basic computer skills required.
9. One year of previous housekeeping, hotel or related experience required.
10. Previous management/supervisory experience preferred, but not required.

ESSENTIAL FUNCTIONS:

1. Assists all guests in a professional and courteous manner.
2. Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
3. Conducts routine inspections of housekeeping operations to maintain brand standards.
4. Checks inventory of supplies, acting as necessary to ensure adequate quantity and quality of products. May be responsible for placing orders for guest room supplies and/or breakfast supplies.
5. Interviews and selects housekeeping associates for hire. Provides effective orientation, training, coaching, evaluation, and motivation to housekeeping associates. Identifies and communicates performance expectations as well as policies and procedures to housekeeping associates.
6. Conducts regular department meetings, including topics such as guest service, safety awareness and accident prevention.
7. Ensures that the housekeeping department is adequately staffed by preparing associate schedules according to occupancy forecasts, budgetary guidelines, and productivity requirements.

1. Communicates daily with the General Manager regarding daily expectations and tasks and communicates issues regarding the condition/availability of guest rooms to appropriate parties. Informs appropriate department promptly regarding issues that may affect guest service. May be required to wear a walkie-talkie while on duty.
2. Thoroughly and correctly cleans and sets up guest rooms as necessary in accordance with brand operational policies and standards to ensure guest satisfaction.
3. Promptly responds to all housekeeping situations.
4. Always ensures guest privacy and security by maintaining an effective system of monitoring property and hotel key control.
5. Follows established policies and procedures for lost and found items.
6. Acquires working knowledge of the property and all facilities to respond to guest questions effectively.
7. Understands, promotes, and applies all hotel safety and security procedures as required to maintain a secure and safe environment for employees and guests.
8. Keeps the General Manager promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
9. Performs all other duties as assigned.

OTHER CONSIDERATIONS:

1. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions.
2. The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.

PHYSICAL DEMANDS ANALYSIS:

Summary

The Executive Housekeeper works primarily indoors in a temperature-controlled environment. This position requires continuous standing, walking, lifting, carrying, bending, and reaching throughout entire shift. Hazards may include, but are not limited to, slipping and tripping, exposure to blood borne pathogens and standard cleaning chemicals.

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