Position: Executive Housekeeper Reports To: Assistant General Manager / General Manager Position Summary: The Executive Housekeeper is responsible for ensuring the highest standards of cleanliness, presentation, and service for all guest rooms and public areas. By effectively leading and managing the housekeeping team, the Executive Housekeeper will maintain a spotless and welcoming environment for guests while adhering to company policies and safety standards. The role requires a blend of operational expertise, team leadership, and a commitment to delivering exceptional guest experiences. Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead and manage the housekeeping team to ensure the timely and efficient cleaning of guest rooms and public areas. Coordinate daily housekeeping operations, including VIP rooms, guest check-outs, and special requests. Review and confirm the completion of daily room cleaning and inspections, ensuring all rooms meet company standards. Conduct regular inspections of cleaned rooms, public areas, and linen closets to ensure adherence to quality standards. Address and resolve any issues related to room cleanliness or maintenance promptly. Monitor and document room inspection results, providing feedback and corrective actions as needed. Manage inventory levels of housekeeping supplies and linens, ensuring adequate stock and proper storage. Prepare and follow up on maintenance work orders for repairs or replacements of furnishings and fixtures. Assist in quarterly inventory of all linens and housekeeping supplies. Assist in the training and orientation of new housekeeping associates, ensuring they understand company standards and expectations. Provide ongoing coaching and support to team members, fostering a positive and productive work environment. Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards. Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction. Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures. Ensure all housekeeping practices comply with federal, state, and local regulations, including OSHA standards. Participate in daily hotel operations meetings and contribute to the overall hotel strategy. Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations. Uphold the company's values and standards, ensuring all actions and decisions align with the organization's goals and ethical guidelines. Qualifications: Education: High school diploma or equivalent required. Experience: Minimum of three years of housekeeping experience, with at least one year in a supervisory role. Excellent verbal and written communication skills, with the ability to lead a team and interact with guests effectively. Strong organizational and time-management skills, with attention to detail. Proficient in basic computer skills and housekeeping management software. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Knowledge of federal, state, and local regulations related to housekeeping and hospitality. Ability to stand, walk, and perform physical tasks for extended periods. Must be able to lift up to 15 lbs regularly and push/pull carts weighing up to 250 lbs. Capable of bending, stooping, and stretching to fulfill cleaning and inspection tasks. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Holiday Inn Express Cleveland
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