Job Description

Job Description

Job Description

Compliance Analyst

POSITION SUMMARY

A Compliance Analyst is responsible for detecting, investigation, and preventing compliance issues within an organization. This role involves analyzing data to identify fraudulent activity, implementing measures to prevent fraud, and working with various departments to mitigate risk. Compliance Analysts play a crucial role in safeguarding the organization’s assets and maintaining the trust of clients and stakeholders.

A qualified candidate for this position may not necessarily meet every requirement as listed in the Essential Functions area below.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions and basic duties.

Essential Functions Statement(s)

• Gather and analyze potential partner information, including social media sites and background information.
• Gather and analyze potential compliance infractions, including customer call recordings and sales transaction data.
• Work closely with various departments, such as Finance, Legal, and Sales to address fraud issues.
• Identify, research, and support accounts in multiple verticals of business.
• Monitor regional sales data for quality metrics and controls.
• Ability to perform Quality Reviews and document results.
• Research, organize, and resolve commission escalations for partner programs.
• Auditing of dealer partner call center operations for compliance.
• Maintain detailed and accurate records of compliance activities.
• Work with partners such as DIRECTV, Frontier, Spectrum, and others in multiple aspects of business.
• Provide proven administrative office experience.
• Other duties as needed or assigned.

POSITION QUALIFICATIONS

Education

• Bachelor’s degree or equivalent experience.

Experience

• Strong analytical skills.
• Excellent communication.
• Attention to detail and strong organizational skills.

Computer Skills

• Computer literate in a Microsoft Windows environment.
• Basic to intermediate level of experience using Microsoft Excel. Must have the ability to perform functions such as creating a spreadsheet, formatting a spreadsheet, using the formula bar, calculating numbers, and creating pivot tables.
• Basic understanding of Outlook including how to send, forward, and reply to incoming e-mail and manage calendar functions.
• Basic understanding of navigation in Salesforce and Tableau.
• Basic understanding of Zoom and Call Center functions.

Other Requirements

• Primary language used to perform this job is English.
• Proficiency in any foreign language is a plus.

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